We have a Help Desk facility utilising Support Tickets (for existing customers only).
For existing customers needing help, we recommend that you visit our Help Desk micro site and create a problem ticket. In case of EMERGENCIES, please still create a Problem Ticket, and then call or fax our hot line number mentioning the ticket reference number.
Migration note: the Help Desk ticket page on the current site returns a server error, so we could not capture its exact text. The copy above comes verbatim from the Support and Contact Us pages. The ticket system stays on the existing micro-site; the button links to it.